Terms & Conditions

Terms & Conditions – DIMLIGHT

Effective Date: 01 August 2025

Welcome to DIMLIGHT. By using our website or placing an order with us, you agree to follow these Terms & Conditions. Please read them carefully before using our services.

🛒 1. Orders

All orders placed on our website or through WhatsApp are subject to availability.
Once your order is confirmed, you will receive a confirmation message or email.
We reserve the right to cancel any order in case of pricing errors, stock issues, or suspicious activity.

💳 2. Payments

We accept payments via Cash on Delivery (COD) and Bank Transfer (where applicable).
Full payment is required before dispatch for bank transfer orders.
In case of COD, please ensure exact payment is available at the time of delivery.

🚚 3. Shipping & Delivery

We deliver across Pakistan via trusted courier services.
Standard delivery time is 3–7 working days, depending on your location.
DIMLIGHT is not responsible for delays caused by courier services or natural events.

📦 4. Returns & Exchanges

Returns or exchanges are accepted within 7 days of delivery, as per our Refund & Returns Policy. Products must be:

In original, unused condition
In original packaging
Accompanied by proof of purchase

Shipping charges are non-refundable unless the return is due to our error.

🔧 5. Product Warranty & Use

We provide quality-checked products. If a product arrives damaged or faulty, please report it within 24 hours of delivery.
Misuse, mishandling, or incorrect installation voids any warranty or return eligibility.

🔐 6. Privacy

We protect your personal data as per our Privacy Policy. Your information is only used to process orders, improve services, and communicate with you (if opted in).